Shelby Head
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They say they moved the smudge brush and can't find it! Its shows in the already made pages but not in the ones you do. Its frustrating. It should be in both. So idk. Getting some of the lines right with adjusting them is difficult! Some of them don't actually work and go small. The pen lags like crazy and doesn't even go in the right spot or even work in some spots. You can't get the coloring page you put in to even be the right size. If you do it to the biggest, it doesn't even get all of it.
14 people found this review helpful
Samsung Electronics Co., Ltd.
May 3, 2024
Hello, thank you for leaving a review. The smudge brush can be accessed through the finger icon at the bottom left of the drawing screen, and it is located in its original brush preset position in Live Drawing and Coloring. Please contact us through the 'Contact us' feature regarding any errors that occur during use. Thank you.
Sarah Gibson
I love this app! It was automatically on my tablet and now I use it so much. It is so useful for beginners that are trying to learn how to draw digitally. It has coloring pages, challenges, and more! Although it us a great app, it does have it faults. One of the ones that I found annoying is that if you have slow internet, it will sometimes exit the app. If you happen to be drawing while this happens, everything that you drew since your last save will be gone. To prevent this, save more often.
69 people found this review helpful
Samsung Electronics Co., Ltd.
March 11, 2024
Hello. Your review is very helpful for other users. Our team here is working hard to provide better service. We hope that you’ll go on using PENUP in the future. If there is anything we can help with, please let us know. Have a great day with PENUP. Thank you.
Branka G.
Since the last update app is not working for the number of people all over the world. I have not been able to open the home page for 4 days. PENUP manager is not responding to any messages. You are fast to install updates that don't work and each time is worse than time before. Please simplify the brushes and make them user-friendly. Send notice to users when you are having problems with the app so we know what to expect. I used to like Penup, now is just frustrating task just trying to open....
29 people found this review helpful
Samsung Electronics Co., Ltd.
May 2, 2024
Dear customer, we all would like to apologize for the situation you encountered. The app is now operating normally, so please try again. We will do our best to provide a more pleasant PENUP environment and better service. Thank you.